SHIPPING, RETURNS & REFUNDS
Shipping Policy
We ship orders via third party agencies like Bluedart, Delhivery, Ekart, Shiprocket, Amazon or India Post. It generally takes 4-8 days for delivery once it is dispatched from our warehouse. Orders are dispatched in 1-3 working days. You will receive an SMS with shipment tracking details once your order is dispatched.
Once your order is placed, we try our best to ensure that it reaches to you as soon as possible. However, we shall not be liable for any refund/ claims if your order is delayed by the courier company due to any unforeseen events at their end.
Return & Exchange Policy
We accept the return/ exchange requests from the customers only in case of defective product(s). In such case, the customer must make a request to us within 7 days or receipt of their order. Customers can reach out to us on creazyve@effestudios.com. We generally provide free return/ exchange service for our valued customers, however in certain cases or in case of certain products, customers will be asked to pay the courier charges. Out team will guide you in such cases.
In case of missing component(s) in the product, customer must reach out to us within 3 days of receipt of the ordered item. Our team will verify it and co-ordinate with you to ensure that the missing component(s) are dispatched to you at earliest. No request for missing components will be entertained after 3 days of receipt of order.
Refund Policy
Once the returned product is received by our team and verified. Our team will initiate the refund . The refund amount will be credited to your account within 7 working days. In case you don't get refund within 7 days from confirmation by our team about the refund you can write to creazyve@effestudios.com